Q: I'm an existing user of Streamingstar, can I get help service for free?
A: Yes. You can get free for our technical service all the time.

Q: Do your products contain spyware?
A: Absolutely not.

Q: I downloaded a copy of your product, and now my 30-day evaluation is over. How can I continue using the software?
A: Software licenses can be purchased directly from purchase webpage. You can purchase licenses from Regnow or Regsoft online, or by mail.

Q: How much are upgrades?
A: All upgrades and bug fixes are free. You can download our products as many times as you like.

Q: How do you accept payments? Is it secure?
A: Please check our purchase page.

Q: Will you give my e-mail to any other company, or sell or give any of my personal information to anyone else?
A: No. See our privacy policy.

Q: Is PayPal available internationally?
A: Yes. PayPal is currently available in more than 56 countries and regions.

Q: How much do you charge in non-US currency?
A: If you are abroad and using a different currency then pay the equivalent price in your currency. You can get the current exchange rates from Yahoo Finance.

Q: I just placed my credit card order on Regnow, but haven't gotten my license keys yet. When will I receive them?
A: Most online orders are processed within 15 minutes during business hours. Some orders may require manual processing and may take up to one business day. License keys will be sent to the e-mail address provided with your order. If it has been more than one business day since you placed your order, please contact webmaster@streamingstar.com with the order number provided in your order confirmation message.

Q: I'm trying to place my order online, and keep getting errors. How do I correct this?
A: If your computer is behind a firewall, you may not be able to connect to a secure server. In addition, your web browser must be set to allow SSL connections. Suggested options for using Internet Explorer are as follows.
In Microsoft Internet Explorer, open the Tools menu and choose Internet Options. On the Advanced tab, scroll to the Security section.
- SSL 2.0, SSL 3.0 must be CHECKED.
- TLS 1.0, PCT 1.0 must be UNCHECKED.
If you change settings, click OK in Internet Options, close all browser windows and restart Internet Explorer.

If the problem persists, you can also order direct from vendor by phone, fax, or mail.

Q: My evaluation copy of the software expired. Do I lose any of my settings and preferences?
A: No. When an evaluation copy expires, it only stops working. Once you buy a license and enter a valid license key, you can continue to use the software with your previously saved sessions, settings, and preferences. You also do not need to download a new copy or reinstall once you purchase a license.

Q: Do I need to download and reinstall the software after I get my license keys?
A: No, as long as the trial copy is current, you can use the key information we send after you purchase a license to activate the trial copy and continue using it.

Q: I'm buying software for a customer. Do you offer a reseller discount?
A: We are considering some discount for reseller. Please contact sales@streamingstar.com

Q: Can I order licenses and pay by wire transfer? What is the bank account information?
A: Regnow and Regsoft support wire transfer. Detailed information please refer to their Purchase Page


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