Q: I'm an existing
user of Streamingstar, can I get help service
A: Yes. You can get free for our technical
service all the time.
Q: Do your products contain spyware?
A: Absolutely not.
Q: I downloaded a copy of your product,
and now my 30-day evaluation is over. How
can I continue using the software?
A: Software licenses can be purchased directly
from purchase webpage.
You can purchase licenses from Regnow or Regsoft
online, or by mail.
Q: How much are upgrades?
A: All upgrades and bug fixes are free. You
can download our products as many times as
Q: How do you accept payments? Is
A: Please check our purchase page.
Q: Will you give my e-mail to any
other company, or sell or give any of my personal
information to anyone else?
Q: Is PayPal available internationally?
A: Yes. PayPal is currently available in more
than 56 countries and regions.
Q: How much do you charge in non-US
A: If you are abroad and using a different
currency then pay the equivalent price in
your currency. You can get the current exchange
rates from Yahoo Finance.
Q: I just placed my credit card order
on Regnow, but haven't gotten my license keys
yet. When will I receive them?
A: Most online orders are
processed within 15 minutes during business
hours. Some orders may require manual processing
and may take up to one business day. License
keys will be sent to the e-mail address provided
with your order. If it has been more than
one business day since you placed your order,
please contact email@example.com
with the order number provided in your order
Q: I'm trying to place
my order online, and keep getting errors. How
do I correct this?
A: If your computer is behind
a firewall, you may not be able to connect to
a secure server. In addition, your web browser
must be set to allow SSL connections. Suggested
options for using Internet Explorer are as follows.
In Microsoft Internet Explorer, open the Tools
menu and choose Internet Options. On the Advanced
tab, scroll to the Security section.
- SSL 2.0, SSL 3.0 must be CHECKED.
- TLS 1.0, PCT 1.0 must be UNCHECKED.
If you change settings, click OK in Internet
Options, close all browser windows and restart
If the problem persists, you can also order
direct from vendor by phone, fax, or mail.
Q: My evaluation copy of the software
expired. Do I lose any of my settings and
A: No. When an evaluation
copy expires, it only stops working. Once
you buy a license and enter a valid license
key, you can continue to use the software
with your previously saved sessions, settings,
and preferences. You also do not need to download
a new copy or reinstall once you purchase
Q: Do I need to download and reinstall
the software after I get my license keys?
A: No, as long as the trial copy is current,
you can use the key information we send after
you purchase a license to activate the trial
copy and continue using it.
Q: I'm buying software for a customer.
Do you offer a reseller discount?
A: We are considering some
discount for reseller. Please contact firstname.lastname@example.org
Q: Can I order licenses
and pay by wire transfer? What is the bank account
A: Regnow and Regsoft support
wire transfer. Detailed information please refer
to their Purchase Page